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Basic Chatbot vs Conversational AI: Evolving Technologies

We’ve all heard the term chatbot, but fewer have heard the term conversational AI. Chatbots are becoming an increasingly important part of any organization’s customer journey. Typically used for sales and support (often in retail environments), these chatbots are now being used across industries and departments—including HR. Though they sound similar and the terms are often used interchangeably, basic chatbots and conversational AI chatbots are not the same.

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