In retail, there are trends of utmost importance to consumers. These include a unified customer experience, personalized services, real-time order tracking, omnichannel/proactive communications, and self-service options—all of which make the buying experience more pleasant and improve the chances of them coming back to buy from that organization in the future.   

Those same attributes are foundational to the candidate experience and improve the chances of top talent coming back to work for (and stay working for) your retail brand.  

Shift work is common in many industries like retail, transportation, manufacturing, call centers, healthcare, and even law enforcement. Industries that utilize shift workers often can’t go understaffed without significantly impacting their productivity, customer experience, and the safety of their workers.  

But there are some stark statistics when it comes to shift work in retail: 

• Survey data shows shift workers value schedule flexibility and the ability to fit in other commitments. Lack of control over shifts is a top concern 
• Gartner predicts chatbots will be the primary customer service tool for 25% of companies by 2027 to allow for expanded service hours (If your customers want this, so do the people applying for roles at your organization) 
• Meaningful work. 77% of retail workers want their daily work to be meaningful, and 68% said their #1 goal at work is fulfillment in what they do 
• Shifts are an issue: 
  • 80% of workers have little input into their schedules 
  • 69% are required by their employer to keep their schedules “open and available” to work whenever needed 
  • 75% of retail workers want a more stable and predictable work schedule 

Today, forward-thinking companies are using automated, AI-driven shift scheduling platforms to improve efficiency and implement self-scheduling to offer more flexibility for candidates. Simplified shift management can also lead to retention and better organizational efficiency. Becoming more agile and adopting technology that can help simplify and optimize can go a long way to attract, hire, and retain talent.  

What if you could do it all in a single platform without disconnected technology and siloed data? WorkLlama believes managing your workforce shouldn’t be a daily battle. Imagine a system that prescreens candidates and automates scheduling, fills shifts at the last minute, and adapts seamlessly to unexpected changes, like underfilled and unfilled shifts? 

WorkLLama’s on-demand shift management transforms the way organizations manage shifts. Now, you can simplify and optimize shift management, recruitment, and increase retention in a single platform. Minimize time-consuming and often frustrating administrative tasks with a dashboard that enables clear workforce visualization, automated shift filling, and easy-to-use self-service features. It also opens up the opportunity for on-demand staffing, taking it to a whole new level.  

WorkLLama allows your shift workers, both full-time and contingent, to update their availability directly in the self-service shift management platform, giving them the flexibility they’ve been asking for. When an open shift is detected, Sofi, our conversational AI-driven chatbot, will automatically send out offers to your pre-vetted, background-checked, and virtual bench to cover the shift before it begins. 

Our AI-driven platform allows organizations to deploy workers who already understand your organization and how it runs. You can build brand awareness through dynamic talent communities to develop personalized candidate experiences that help to bring in additional candidates. Sofi can even communicate via text with a simple call and response to fill open shifts with ease. WorkLLama customers have seen a 42% growth in monthly engagement through the platform, a 23% increase in profitability, and an 81% decrease in absenteeism. 

WorkLLama’s platform is a game-changer in managing shifts. By simplifying and streamlining shift management and recruitment, organizations can enhance efficiency, improve the talent experience, and increase retention of these valuable resources. Moreover, with features like automated shift filling and self-service functionalities, WorkLLama paves the way for on-demand staffing, making unfilled or underfilled shifts a thing of the past.