Implementation Consultant

WorkLLama believes wholeheartedly in the power of human connections. It drives our mission to revolutionize the way people engage and how referral networks grow. We’re curious people. Each day, we’re looking for ways our candidate engagement and referral management platform can improve and evolve. And who knows? Maybe you’re the missing voice who tells us what comes next.

To that end, it’s a welcoming and supportive culture here. We treasure authentic diversity, prioritize inclusion and make sure there’s room at the table. Together, we ask hard questions. We abandon the way things have always been done. We experiment, test new ideas and help each team member grow. Because being people-first with our product means being people-first at the office. That’s where you come in.

• Provide technical, functional, and business consulting and product expertise to customers enabling comprehensive solution to be delivered
• Facilitate discussions and white boarding for project integrations and solutions from one to many technical applications
• Determine the scope of the implementation technology solution and the resources required to successfully complete
• Identify use cases, roles, and other business requirements for each project
• Develop solutions to clients for integrations, product extension and enhancements
• Assist in the creation of customized workflow and system data flow diagrams
• Produce and manage client-facing documentation
• Conduct implementation pilots and help customer envision final solution
• Train new clients on the essentials of systems to get them started on implementations
• Ensure timely and accurate project delivery to the Client and subsequent billing in coordination and accuracy
• Identify areas for process improvement within the Customer Success Organization and make recommendations to Leadership
• Develop risk mitigation plans

“WorkLLama is fun. We have a collaborative environment and a management team that focuses on each person’s growth. I’m learning new things all the time.”

-Android Developer