We’re in the midst of a healthcare crisis. The U.S. has had a nursing deficit for decades. But a convergence of forces — aging Baby Boomers, retiring nurses, rising chronic disease and...
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Silos aren’t a sin. There, we said it. It’s an easy argument that being heads-down on your next project and nurturing subject matter expertise is good for the company. We’re all working...
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By design, artificial intelligence (AI) algorithms make decisions which generally require a human level of expertise. When it comes to employment, AI can be used to help find and hire...
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In this 60-minute webinar, you’ll learn why customer experience (CX) is more important right now than ever before. Our panel of industry leaders will discuss four secrets for optimizing and consistently delivering human-centered experiences that count for candidates, employees and your customers.
There’s a level of magic we credit successful companies with. We even call the best ones unicorns. No doubt a $1B valuation seems like the impossible dream. But when we...
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Employee experience is a team sport. But without the right leadership, it can end up looking more like a game of hot potato. Responsibility to engage, serve and understand employees...
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Hot on the heels of AI helping recruiters and hiring managers automate their workloads to keep up with crushing demands, news broke that AI proved to have an insidious side....
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We were already in the midst of a healthcare crisis. The U.S. nursing deficit is decades old. But the global Coronavirus pandemic has turned crisis into catastrophe. In New York alone, 2,000 nursing jobs...
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Candidate and employee experience is a team sport. But without the right leadership, it can end up looking more like a game of hot potato. Responsibility to engage, serve and...
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Healthcare was a bit of a bellwether when it comes to customer experience. Patient satisfaction surveys broke onto the scene in 1985 and soon survey companies were helping healthcare organizations learn from...
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