Blog72

Candidate and employee experience is a team sport. But without the right leadership, it can end up looking more like a game of hot potato. Responsibility to engage, serve and...

Healthcare was a bit of a bellwether when it comes to customer experience. Patient satisfaction surveys broke onto the scene in 1985 and soon survey companies were helping healthcare organizations learn from...

The candidate market has exploded. Yet the time you have to source, screen, vet and nurture talent hasn’t. Typical networking events are canceled. Meetings for coffee and career fairs are...

A talent community is a curated group of promising candidates that, for some reason or another — perhaps there are no open jobs at the moment, there’s a pandemic-related hiring...

Empathy is the ability to understand the perspective, experience and feelings of another person. It’s nothing new. Even when it comes to business. It’s the not-so-secret weapon of companies that...

Customer experience is the impression your customers have of your brand at every stage of their journey, and it’s a key differentiator for companies across industries. Creating an exceptional customer...

Human connection isn’t a modern phenomenon. Social distancing has made us pointedly aware of it. But humans evolved over hundreds of thousands of years in bands of 30+ people who lived in...

Matkin asked attendees to consider what their organizations have done differently when it comes to workforce solutions and, more important, what they will do differently in the future to meet...

Diversity, equity and inclusion (DEI) initiatives have long played an important role in creating strong workforces that drive added value for businesses and employees themselves. The social unrest caused by...

The economic disruption of 2020 will continue to impact businesses in this era of COVID-19, now and in the year ahead. Ongoing uncertainty is expected, with quickly shifting customer priorities...